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Privacy Policy

Last updated on November 17, 2021

Trelus Privacy Policy Last Updated: November 17, 2021

Please read this Privacy Policy (this “Privacy Policy”) carefully. Unless otherwise indicated, this Privacy Policy applies to your use of or access to the trelus.net website and other websites (collectively, “Website”) which are owned and operated by Trelus, Inc. or its affiliates (collectively, “Trelus”, “we,” “us,” or “our”), including any portions thereof available only to Premium Subscribers; and (ii) your use of or access to the mobile phone applications which we may own or operate currently or in the future (collectively, the “Mobile App”); and (iii) your use of or access to any content or information and other online or mobile-enabled technology, digital tools and other services and products provided by us (together with the Website and the Mobile App, individually and collectively as the context requires, the “Services”).

By using the Services that Trelus provides, User acknowledges and accepts this Privacy Policy. If you do not consent to the terms of the Privacy Policy, you may not access or use the Services.

Each User’s use of the Services is also governed by the “Terms & Conditions,” which is entered into and agreed to by each User by virtue of the User accessing and using the Website. This Privacy Policy also applies to User’s use of interactive features or downloads that: (i) Trelus owns or controls; (ii) are available through the Services; or (iii) interact with the Services (including through social media).

Your privacy is important to Trelus, and Trelus is committed to carefully managing your individually identifiable information (“Personal Information”) in connection with the Services that Trelus provides. “Personal Information” includes any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, telephone number, or any other identifier by which you may be contacted online or offline. This Privacy Policy describes the information privacy practices for Trelus, including:

1. Information That Trelus Collects About You;
2. How We Collect Information About You;
3. How We Use Your Information;
4. Choices About How We Use and Disclose Your Information; and
5. Changes to Our Privacy Policy.

1. Information That Trelus Collects About You

We collect several types of information from and about users of our Services, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline;
  • That is about you but individually does not identify you, such as information relating to your business, your company, your personal goals, your company goals, and/or your personal and company financials.
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners (“Partners”) including those listed as part of our partner network at trelus.net/partners.

Information You Provide to Us

The information we collect on or through our Services may include:

  • Information that you provide by filling in forms, answering survey questions, or responding to prompts on our Services. This includes information provided at the time of registering to use our Website, subscribing to our Service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for marketing or research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

You also may provide User Content (as defined below) to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Services or third parties, including our Partners (collectively, “User Contributions”). Your User Contributions are posted on the Services and transmitted to others at your own risk. This includes User Contributions you elect to share with our Partners. PLEASE USE CAUTION AND SOUND JUDGMENT WHEN DECIDING WHAT INFORMATION TO SHARE AND TO WHOM YOU WISH TO SHARE IT WITH. For example, if you communicate with a Partner you connect with through the Services, we may share information, as well as the contents of your message, so that the Partner may contact you pursuant to such Partner privacy policy and applicable legal agreements. Although we limit access to certain pages and certain Personal Information so that only Partners and other persons you choose to share your User Contributions with may access such information, as further described in this Privacy Policy, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • Information we collect automatically is only statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information, we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:
    • Estimate our audience size and usage patterns.
    • Store information about your preferences, allowing us to customize our Website according to your individual interests.
    • Speed up your searches.
    • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, Partner links, or other information provided by third parties, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

2. How We Collect Information About You

This Policy applies to information we collect:

  • On this Website and through the Services.
  • In email, text, and other electronic messages between you and the Services.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Trelus, Inc. or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including Partner links or advertising) that may link to or be accessible from or on the Website.

3. How We Use and Disclose Your Information

How We Use Your Information

Except as set forth in this Privacy Policy or as specifically agreed to by User, Trelus will not disclose any information Trelus gathers from User through the Services. Except as set forth in this Privacy Policy, Trelus does not share User’s Personal Information with third parties for those third parties’ direct marketing purposes. Trelus may provide to third parties information about User that does not allow User to be identified or contacted, including where such information is combined with similar information of other users of the Services. For example, Trelus might inform third parties regarding the number of unique users who visit and/or use Trelus’s Services, the demographic breakdown of the registered users of Trelus’s Services, or the activities that users engage in while on Trelus’s Website and/or Mobile App.

Trelus may use User’s information that Trelus collects about User:

  • to present our Website and its contents to User;
  • to contact User occasionally to inform User of new Services features, or news or articles Trelus thinks will be of interest to User. Trelus may send User regular updates on issues Trelus thinks will be of interest to User;
  • to contact User with regard to User’s use of the Services and, in Trelus’s discretion, changes to the Services and/or the service policies;
  • for internal business purposes;
  • for purposes disclosed at the time User provides User’s information or as otherwise set forth in this Privacy Policy;
  • to provide User with information or services or process transactions that User has requested or agreed to receive including to send User electronic newsletters;
  • to provide User with marketing materials or relevant advertising, promotions and recommendations from Trelus, Partners, or our other business partners;
  • to enable User to participate in a variety of the Service features;
  • to process User’s account registration, including verifying User’s information is active and valid;
  • to identify User as the author of any comments that User sends to Trelus to be posted on the Website or Mobile App;
  • to ensure that content on the Website and Mobile App is presented in the most effective manner for User and for User’s computer or mobile device;
  • to provide you with information relating to any events held by Trelus, where you have consented to be contacted for such purposes; and
  • to provide you with access to your personal account to provide you with information, products, or services that you request from us.
  • to fulfill any other purpose for which you provide it.
  • to provide you with notices about your account, including expiration and renewal notices.
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • to notify you about changes to our Website or any products or services we offer or provide though it.
  • to allow you to participate in interactive features on our Website.
  • in any other way we may describe when you provide the information.
  • for any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, you should, to the extent applicable, check the relevant box located on the form on which we collect your data (such as the registration form) or adjust your user preferences in your account profile. For more information, see Your Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How We Disclose Your Information

We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to your Personal Information (“Aggregate/De-Identified Information”). We may use and disclose Aggregate/De-Identified Information for any purpose and without restriction, including without limitation for research and marketing purposes, and may also share such data with any Partners, third parties, including advertisers, promotional partners, and sponsors, in our discretion.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Trelus, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Trelus, Inc. about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you affirmatively elect to connect to or communicate with a Partner through the Services, we may share your Personal Information, as well as the contents of your message, so that the Partner may contact you pursuant to such Partner privacy policy and applicable legal agreements.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Trelus, Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

How and When Does Trelus Disclose Information To Third Parties?

Personal Information may occasionally be transferred to third parties who act for Trelus for further processing in accordance with the purposes for which the data was originally collected or for purposes to which User has subsequently consented. For example, sometimes a third party may have access to User’s Personal Information in order to support Trelus’s information technology or to handle mailings on Trelus’s behalf. If Trelus transfers User’s Personal Information to an outside agent or organization for such purpose, Trelus will take appropriate measures in an effort to protect User’s privacy and the Personal Information Trelus transfer.

Trelus may share your Personal Information with various business partners, including the Partners, at your request. For example, if you communicate with a Partner you connect with through the Services, we may share your Personal Information, as well as the contents of your message, so that the Partner may contact you pursuant to such Partner privacy policy and applicable legal agreements. We may also share your Personal Information as otherwise described to you at the time of collection.

Trelus may, in Trelus’s sole discretion, share or transfer Personal Information where permitted or required by law, to comply with legal process, to interact with anti-fraud databases, to protect User’s vital interests, to protect the security or integrity of Trelus’s databases or the Website and the Mobile App, to enforce the Terms & Conditions or protect the business or reputation of Trelus, to take precautions against legal liability, to protect and defend the rights or property of Trelus, for required institutional risk control, or for resolving disputes, inquiries or complaints with respect to User’s use of the Services.

Trelus reserves the right to disclose and transfer all Personal Information: (i) to an operator of the Website or Mobile App or applicable database provided such entity agrees to be bound by the terms and conditions hereof to the extent applicable; or (ii) to a successor in interest of Trelus in connection with a merger, consolidation, restructuring, change of control, the sale of substantially all of Trelus’ interests and/or assets or other organizational change, including, during the course of any due diligence process, provided such successor entity agrees to be bound by the terms and conditions hereof.

Additional Use and Disclosure Considerations

Interactions with Third-Party Websites

The Services may include functionality that allows certain kinds of interactions between the Services and User’s account on a third-party web site or application. The use of this functionality may involve the third-party operator providing certain information, including Personal Information, to Trelus. For example, when User registers with the Website and/or Mobile App, User may have an option to use User’s LinkedIn, Google or other account provided by a third-party site or application to facilitate the registration and log-in or transaction process on the Services or otherwise link accounts. If Trelus offers and User chooses to use this functionality to access the Services, the third-party site or application may send Personal Information about User to the Website and/or Mobile App. If so, Trelus will then treat it as Personal Information under this Privacy Policy, since Trelus is collecting it as a result of User’s accessing of and interaction on Trelus’s Website, Mobile App and Services. In addition, Trelus may provide third-party sites’ interfaces or links on the Services to facilitate User’s sending a communication from the Services. For example, Trelus may use third parties to facilitate emails, text messages, blog postings, tweets or Facebook postings. These third parties may retain any information used or provided in any such communications or other activities and these third parties’ practices are not subject to Trelus’s Privacy Policy. Trelus may not control or have access to User’s communications through these third parties. Further, when User uses third-party sites or services, User is using their services and not Trelus’s services and they, not Trelus, are responsible for their practices. User should review the applicable third-party privacy policies before using such third-party tools on Trelus’s Website.

Information User Discloses Publicly or To Others

User-Generated Content and Public Information. “User Content” is any content, materials or information (including without limitation, any text, information, graphics, messages, photos, images, data, questions, comments, suggestions or other content, including personally identifiable information that you upload, send, email, display, perform, distribute, post or otherwise transmit to us, at our request or on your own, on, or through the Services, whether in connection with your use of the Services or through the use of any Third Party Websites or Third Party Services or otherwise, and whether publicly posted or privately transmitted.

Trelus or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to User. Others may have access to this User Content and may have the ability to share it with third parties. Please think carefully before deciding what information User shares, including Personal Information, in connection with User’s User Content. Be aware that public postings (including group messaging with other Users) are not confidential. Please note that the Trelus does not control who will have access to the information that User chooses to make public, and cannot ensure that parties who have access to such publicly available information will respect User’s privacy or keep it secure. Trelus is not responsible for the privacy or security of any information that User makes publicly available on the Service or what others do with information User shares with them on the Mobile App and Website. Trelus is not responsible for the accuracy, use or misuse of any User Content that User discloses or receives from third parties through the Service.

Name and Likeness. Trelus may also publish User’s name, voice, likeness and other Personal Information that is part of User’s User Content, and Trelus may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities, provided that Trelus will not exercise such rights as to any User Content which identifies User in a public manner unless User provides a separate consent to Trelus in writing (email is sufficient) authorizing such use. For full terms and conditions regarding User Content User submits to the Service, please review Trelus’s Terms & Conditions.

Profiles. A User’s profile page may be, by default, set up to display information such as the User’s display name, images, location (city/state/country), groups that the User has joined and optional information added by User. Profile information is used by Trelus primarily to be presented back to and edited by User when User accesses the Service and to be presented to others permitted to view that information on the Service. Trelus may offer users the ability to manage their public profile and use profile preference settings, the functionality and features of which are subject to change from time to time, so visit it frequently to confirm the settings reflect User’s then current preferences and Trelus recommends that User does not post information or content as part of User’s profile that User is not prepared to make public. Changing setting options may not result in immediate changes to the settings, which are subject to Trelus’s operations and maintenance schedules. User should carefully consider the use of such settings to improve information display options and to ensure the settings are properly set and functioning in the manner desired. Notwithstanding the availability of profile preference settings, User should be aware that these settings are for convenience only, do not employ complex data security protection and may not be error free. Further, other users that have access may repost or otherwise make public User’s information or content. Accordingly, discretion and good judgment should be exercised when posting information or content as part of User’s profile.

4. Your Choices About How We Use and Disclose Your Information

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some aspects of the Services may then be inaccessible or not function properly.

• Disclosure of Your Personal Information to Our Partners. If you do not want us to share your Personal Information with our Partners, you should not connect with, communicate with, or otherwise submit information to our Partners through the Services.

• Promotional Offers from the Company. If you do not wish to have your Personal Information used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (the registration form) or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request with the term “OPT OUT” in the subject line to: [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You can review and change your Personal Information by logging into the Website and visiting your account profile page. You may also send us an email at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. Your email should include adequate details of your request. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations imposed on Trelus. We may not be able to delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

5. Changes to Our Privacy Policy

Trelus reserves the right to amend this Privacy Policy at any time as needed with notice provided to User. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. You will be deemed to have agreed to the updated privacy policy by your decision to continue accessing the Mobile App or the Website or otherwise using any of the Services following the date in which such updated privacy policy becomes effective.


State-specific Notice. California residents may have additional personal information rights and choices. Please email [email protected] with a request for more information. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: [email protected]. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Children’s Privacy. The Service is neither directed to nor structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age. We will direct potential users under 13 years of age not to use the Service. If we learn that Personal Information of persons less than 13 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. To make such a request, or if there are any questions or concerns about the Privacy Policy for the Service or its implementation, please contact us at [email protected].

Security. The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security, you can contact us at [email protected].

Please be aware that certain Personal Information and other information provided by you in connection with your use of the Services may be stored on your device (even if we do not collect that information). You are solely responsible for maintaining the security of your device from unauthorized access.

Merger, Sale or Bankruptcy. In the event Trelus goes through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of its assets, or if we are subject to a bankruptcy or any comparable event, we reserve the right to transfer or assign information and assets in connection therewith. User’s Personal Information might be among the assets transferred. User will be notified via this Website of any such change in ownership or control of User’s Personal Information.

Our Accountability/Dispute Resolution
Trelus uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the promises in this policy. Trelus encourages interested persons to raise any concerns using the contact information provided and Trelus will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with this policy.

Trelus Service: International Users
Trelus’s Service is operated in the United States. If User is located outside of the United States, please be aware that information Trelus collects, including Personal Information, will be transferred to, and processed, stored and used in the United States. The data protection laws in the United States may differ from those of the country in which User is located, and User’s Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. U.S. law may not provide the degree of protection for Personal Information that is available in other countries. Trelus takes commercially reasonable steps to ensure that User’s data is treated securely, including entering into appropriate data transfer agreements. By using the Service or providing Trelus with any information, User consents to the transfer to, and processing, usage, sharing and storage of User’s information, including Personal Information, in the United States as set forth in this Privacy Policy. If User does not consent to such transfer, User may not use the Service. If you choose to access and use the Service from outside the U.S. you acknowledge that you are doing so on your own initiative, at your own risk, and are responsible for compliance with applicable laws.

More Information
If User has questions or concerns about the Privacy Policy, User can contact Trelus at:

Trelus, Inc.
Attention: Privacy Officer
4220 Duncan Ave.
St. Louis, MO 63110
[email protected]